Cancellation Policy

How to Request Cancellation

You may request cancellation at any time before shipment by emailing support@aegisdoorco.com. Include the order number, customer name, and delivery address so we can identify the order.

Cancellation Approval

A request is not complete until we confirm it. We process orders within 1–2 business days, so contact us as soon as possible. We cannot guarantee cancellation after warehouse processing, label creation, or carrier pickup has begun.

After Shipment

Once an order has shipped, it cannot be canceled or rerouted through this policy. After delivery, you may request a return under our 30-day Refund Policy.

Cancellation Refunds

Approved cancellations are refunded to the original payment method. Although we issue the refund promptly, the payment provider may require additional time to post the credit.

Seller Cancellations

We may cancel and refund an order if an item is unavailable, the address is outside our service area, payment cannot be verified, fraud is suspected, or a material pricing or listing error occurred. We will notify you using the contact information provided with the order.