Frequently Asked Questions

Where do you ship?

We ship to eligible street addresses in the contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, PO Boxes, or APO/FPO addresses.

How much is shipping?

Standard shipping is free.

When will my order arrive?

Processing normally takes 1–2 business days. Transit is estimated at 3–7 business days after shipment.

Which carriers do you use?

UPS, USPS, or FedEx, depending on the destination and package.

Will I receive tracking?

Yes. Tracking information is sent after shipment.

Can I return or exchange an item?

Yes. Contact us within 30 days after delivery. The item must be unused, uninstalled, and complete in its original packaging.

Who pays return shipping?

AEGIS DOOR CO provides the return label and pays return shipping for approved defective and non-defective returns.

Are there restocking fees?

No. We do not charge a restocking fee for approved returns.

When will I receive my refund?

After the return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank may need additional time to post the credit.

Can I cancel my order?

You may request cancellation before shipment. Email us as soon as possible with your order number. Cancellation is not guaranteed once processing or shipment has begun.

Do products require assembly?

Some products require assembly or installation when stated on the product page. Follow the supplied instructions.

Do your products have a tested weight capacity?

A load limit applies only when a tested capacity is expressly stated on the specific product page or in the supplied instructions. Do not assume an unstated capacity.

How is sales tax handled?

Applicable sales tax is calculated at checkout based on the delivery address and current requirements.

How do I contact support?

Email support@aegisdoorco.com or call +1 (480) 277-2502, Monday–Friday, 10:00 AM–6:00 PM Eastern Time.