Warranty Policy

No Additional Commercial Warranty

AEGIS DOOR CO does not provide an additional commercial or extended warranty. This statement does not limit any rights or remedies that cannot be excluded under applicable law.

Problems on Arrival

If an item arrives damaged, defective, incorrect, or missing parts, contact support@aegisdoorco.com promptly. Provide the order number, a description of the problem, and clear photos of the product, packaging, shipping label, and affected area.

Available Resolution

After reviewing the information, we may provide replacement parts, an exchange, a replacement product, or a refund as appropriate. We pay reasonable return or replacement shipping costs for verified arrival damage, defects, fulfillment errors, and missing parts.

Assembly and Installation

Some products require customer assembly or installation when stated on the product page. Follow the supplied instructions and use suitable tools and mounting hardware for the surface. Professional installation should be used when the product, surface, or local rules require it.

What Is Not a Product Defect

Normal wear, cosmetic changes caused by use, accidental damage, misuse, modification, improper storage, incorrect assembly, unsuitable mounting surfaces, or installation contrary to instructions are not treated as manufacturing defects.

Load and Performance Claims

Do not rely on an unstated load capacity. No maximum load rating applies unless a tested limit is expressly listed on the specific product page or included with the product.